“Not only does Twain Time have one of the finest collections of pre-owned luxury watches and jewelry in New York City, but the level of care and support that the team extends to their clients is impressive. I am excited about the new ideas and vision from the female leadership at Twain Time; the watch world always benefits from more diversity.”
I recently visited Twain Time to have my watches adjusted and their batteries replaced, and I couldn't be more thrilled with the service provided by Andriana. From the moment I walked in, her warm and friendly demeanor put me at ease.
Andriana's expertise, attention to detail, and professionalism were truly impressive. She patiently listened to my preferences and made the necessary adjustments accordingly. Her commitment to customer satisfaction was evident in every interaction. Andriana went above and beyond to ensure that my watches fit comfortably, functioned perfectly, and that the services were completed it a timely manner. I appreciated her attention to detail and dedication to delivering exceptional results.
I cannot express how delighted I am with my experience at Twain Time thanks to Andriana. Her skill, professionalism, and friendly nature truly set the bar high for customer service. If you're in need of watch adjustments or battery replacements, I highly recommend seeking out Andriana's expertise at Twain Time. You won't be disappointed!
Great shop. I took my watch in to be repaired, and they took care of it in 2 days. Since it was a relatively minor issue, they didn't even charge me. Very friendly interaction from the moment you walk in to pickup of your item. I would definitely return for any future repairs or time piece purchases!
Andriana and Ornella were both very helpful and very friendly. Would definitely recommend this place. Thank you ladies!
"Excellent service! They have advised me with my estate jewelry and also purchase with new watches. Friendly, caring, and personal service. Adrianna is just terrific, always there for you!"
"Adriana was so incredibly knowledgeable and answered all of my questions. It was my first big watch purchase, and I couldn’t have felt in better hands. She made herself available and like I was a truly valued customer. I’d go back to her without question. We had a couple of hiccups that made the process longer than desired, but these were out of her control, and she did everything she could to correct them."
"Great experience. Andriana was so helpful. Can’t recommend enough."
"Amazing customer care and service. Repaired what many others could not. Don't go anywhere else!"
"Andriana is amazing and extremely talented! She took such great care and went above and beyond my expectations with my timepiece repair. I would recommend this lovely shop to anyone that demands the utmost professionalism and attention to detail. Simply stellar!!!"
“Concise, responsive, reliable, accurate, trustworthy, recommendable - all sum up my purchasing experience with Twain Time. Thank you, Ornella.“
“Great price and service.“
“Not having a jeweler in the city, I stopped by Twain Time on a friend's recommendation to have a bracelet sized. Ornella was lovely over the phone and in person. She ensured the bracelet fits just right and went above and beyond with regard to customer service. I would recommend Twain Time and Ornella for any jewelry needs. I'll definitely be bringing my watches here in the future as well!”
“Wonderful service! Trustworthy and professional.“
“Purchased a Rolex Daytona from Twain Time. I bought the watch sight unseen, so I was a little nervous. However, the process was seamless and quick. Ornella was extremely professional, patiently fielding my unending questions and accommodating the particular arrangements I needed to be made. She was a pleasure to work with, and I look forward to doing so again. Highly recommend.”
“Excellent service and always willing to help! Very easy and transparent to work with. Ornella was an absolute gem!“
“I purchased a Panerai that I have been looking for for quite some time from Twain Time. I have gone back and forth and worked with many vendors trying to obtain this particular timepiece, and this one happened to be the perfect match. Ornella was an absolute pleasure to work with. Buying something sight unseen in the high-end watch space can be disconcerting, to say the least. Ornella put all of my fears aside and offered me multiple means of purchasing options to alleviate my concerns. She is extremely kind and made the entire experience very simple. I will not hesitate to work with her again in the future.”
“Excellent merchant. White glove service and quality merchandise.“
“The watch is as described - Very good condition The seller was helpful and shipped the watch really fast - I absolutely recommend!“
“First class operation!“
“An absolute pleasure to work with.“
“In the market for a luxury timepiece or a bit of exquisite jewelry? The shopping experience can be admittedly stressful - trying to get on waitlists for coveted items and sorting through endless pages on the web for something timeless. Twain Time is the panacea for all of your woes, whether you’re a longtime collector looking to expand or a newbie looking to start.
A gorgeous yet warm boutique nestled in the streets of the UES, Twain Time looks the part: sparkling glass cases, sleek wooden desks and chairs, and brass finish on wall decor. It’s well-lit and ideal for meticulously inspecting your choices.
Make sure to set up an appointment over the phone, and be prepared to have a specific few pieces in mind. They have a wide diverse collection of fine jewelry and watches in mint condition for terrific prices, so do your due diligence and research. I can’t stress enough how pristine the watches we saw were. Only a store that truly prides itself in value can deliver the level of quality we saw.
More specifically, it’s Ornella and Andrea who provide unbridled knowledge and expertise as well as superior guidance every step of the way. We worked more with Ornella, who from start to finish, maintained reassuring professionalism and a warmth that was inviting. At the appointment, you’ll see their passion is palpable. They ultimately want you to fall in love with whatever you choose, so they gently offer their input while genuinely trying to understand what’s important to you. We never felt pressured and appreciated the open and thorough
communication. Regardless of whether or not you are new to this, it’s a significant purchase, which is precisely what Ornella and Andriana understand.
Twain Time sells an array of gems, and how fitting since it is truly an absolute gem itself.”
“Exceptional service! I am so happy with my purchase. Because of the pandemic, I had to rely on photos rather than visiting in person. In every way, Twain Time exceeded my expectations. I highly recommend them.“
“The best dealer ever, highly recommended!!“
“Very nice and friendly; try their best to assist their customers.”
“I just wanted to highlight their commitment to customer service, even during these pandemic times. My entire experience was terrific - from start to finish. They are incredibly knowledgeable and really want to understand what the client wants, never pushing the sale.
Regarding the condition of my watch - I was very happy to see that the watch came in impeccable condition, even better than the description on their website.
I dealt directly with Ornella and found her very helpful and caring as well. I bought my watch through the phone, and she took care of me during the entire process.
Highly, highly recommend Twain Time.”
“This is my 5th purchase from Chrono24, and Twain Time has been the best seller until now. You can shop here; they are experts.
I shopped during the pandemic, and everything went much better than my expectations. They shipped from NY to Dubai and even did the service I requested. The results are fantastic. Thank you,” Ornella” for all the support
I am very happy with my new vintage AP Rolay Oak.”
“I came across Twain Time's Instagram account and saw that they were listing a watch I had been looking for. They were very responsive to inquiries and readily provided additional information about the piece (including condition, service history, additional pictures, etc.). When I received the watch, the condition was as good as described, and they encouraged me to contact them if there were any issues after the fact. I would happily deal with them again.”
“An absolute pleasure to do business with. Very helpful and accommodating. Highly recommended!“
“Seamless transaction! Ornella is on point at all times, and the watch was immaculate as represented. I would do business with Twain Time again.“
“I recently purchased a watch online from Twain Time, and my experience was perfect. The level of communication exceeded my expectations, and the quality of the watch I received was better than pictured. Ornella was on top of the transaction and was truly concerned with my level of satisfaction. I would highly recommend this high-end jeweler.”
“Watch met all expectations, and the dealer was thoughtful and a pleasure to do business with.“
“Excellent service and response time. Trustworthy and diligent.“
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