From private appointments and personalized concierge services to maintenance needs and trading opportunities, discover all the ways we can help you best expand, curtail, or maintain your prized possessions.
Luxury Concierge Service & Private Appointments
If you are searching for the next cornerstone of your collection, our white glove concierge service can help you obtain your grail-worthy piece. Simply let us know what you are looking for and our associates will guide you through the process. If discretion is paramount, Twain Time can pursue and purchase items on your behalf, confidentially.
Alternatively, if you would like to have a one-on-one appointment in our gallery on Madison Avenue, we can organize a personalized and private viewing at your convenience.
Watch Repair & Maintenance
Luxury watches are built to last several lifetimes. However, that promise is entirely dependent on how well a piece is preserved. The master watchmakers at Twain Time are highly-skilled and experienced in servicing, maintaining, and repairing fine watches, be it simpler timepieces or grand complications.
Our watchmakers align with the original manufacturer operating standards, without ever compromising the provenance or value of any piece.
Book an appointment with our watch service team to ensure that your cherished family heirloom is fit to be passed on to future generations.
Jewelry Repair & Maintenance
Some jewelry pieces are so dear to our hearts that we wear them every day. Others are so exceptional that they demand an equally significant event to take them out for others to see. Regardless of the style, what all fine jewelry pieces have in common is the need for proper maintenance and repair to preserve their beauty.
A faulty clasp, a loose setting, or a chipped surface can be one moment away from heart-breaking loss if not taken care of correctly. Our certified jewelers have had decades of experience repairing and maintaining fine jewelry, ranging from lustrous precious metals to sumptuous precious gems.
Book an appointment with our jewelry service team to safeguard your heirloom for the next generation.
Sell, Trade, Authenticate, or Appraise
Sometimes, a collection needs to be reexamined and readjusted. Some pieces may no longer have a place, and they may be better off with a new owner that will treasure and give them the appreciation they deserve.
If you’re looking to downsize your collection, you can sell luxury watches, fine jewelry, or treasured collectibles to Twain Time as we are constantly searching for the next piece to add to our curated collection. We also offer consignment services.
Alternatively, if you want to upgrade some of your pieces to another item that we have in stock, Twain Time also provides trade-in services.
Finally, if you would like to appraise or authenticate a watch or piece of jewelry you recently gained ownership of, Twain Time also has appraisal and authentication services.
Every community has a distinct language, peppered with terms, lingo, and nicknames that insiders use as shorthand when communicating with each other.
Brush up on the most common watch and jewelry terminology with Twain Time’s handy Glossary.
Our Store is on Madison Avenue
The Twain Time retail store is located at 19 East 69th Street, New York, NY 10021, in the heart of New York City's cultural and luxury retail district.
We invite you to visit so that we may present our collection to you in person.
We look forward to welcoming you to our boutique and to our third-floor showroom for exclusive, appointment-only viewings.