Twain Time Store Policies

Guarantee

We stand behind the authenticity and quality of our merchandise. Nothing is more important to us than a transparent transaction that makes our customer happy, so if something goes wrong, you have our word that we will do everything possible to make it right.

Returns

We DO NOT accept returns only STORE CREDIT/EXCHANGES within 7 days of you receiving the product.

If for any reason you are not 100% satisfied with your purchase send it back for a store credit or an exchange. Please note this does not apply to items that are on memo, or special and/or custom orders. If you are planning on returning an item to us, it must be returned in its original packaging with everything it came with. For any jewelry purchase, tags MUST be attached as they were upon arrival or we cannot accept the return.

The only fees you will be responsible for are return shipping costs and insurance for the total value of the merchandise, and for international customers, any duties or value added taxes.

All returns must also have a Return Merchandise Number. As such, to get an RM number, you'll need to get in touch with us prior to shipping it back. Any returns without an RM number will be returned to the sender.

Returns will be applied on a store credit toward an exchange in full minus the price of the original shipping costs and the costs associated with insuring your purchase.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.

Once you have received an RA number, the item must be shipped to us so that we receive it with 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.

Watches:
Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut. Please note that some watches are on memo and do not carry a return policy. Also, note that special and/or custom orders do not carry any return policy.

Jewelry:
All jewelry must be returned to us in the original condition, with all of the original included items consisting of boxes and papers, and with tags attached. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.

Special Orders:
We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.

Our "No Questions Asked" return policy is only for in stock items. This does NOT apply to items that are on memo, special and/or custom orders, as well as the exchange of any items that fall under these criteria. Exchanges can be accepted only for items purchased in stock for other in stock items. Feel free to contact us about your purchase’s status as a special order or in stock item.

We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can't be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.

In short, to be eligible for an exchange, please make sure that:

  • The product was purchased/received in the last 7 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us
  • Please do not send your purchase back to the manufacturer.

Products that do not meet these criteria will not be considered for a store credit toward an exchange.

Additional non-returnable items:
Gift cards

To obtain a Return Merchandise Number (RMN), contact us:
By phone: 212 256 0303
By email: service@twaintime.com

Send the product with its original packing and the receipt or proof of purchase and the RMN to:
19 East 69th Street, New York, NY 10021, USA

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Twain Time.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone: 212 256 0303
By email: service@twaintime.com

 

Payments

Domestic payment options:

Using our secure online checkout payment option (TwainTime.com)
All major Credit Cards (phone orders only)
Bank wire transfers (phone orders only)
Certified check (requires up to 10 days of processing)
Personal check (requires up to 10 days of processing)
Money order

International payment options:

Using our secure online checkout payment options (TwainTime.com)
All major Credit Cards (phone orders only)
Bank wire transfers (phone orders only)
Coming soon: Bitcoin

Shipping

We will ship anywhere in the world with any of the world's trusted carriers like FedEx, UPS, DHL, TNT, and the USPS. Decisions will be based on where the package is going and how large it is.

At the time of purchase a shipping estimate and/or shipping deposit is added to the total purchase amount. The actual shipping charge may vary depending on shipping method, geographical location and other special circumstances. A Twain Time Concierge will contact you upon receipt of your order to finalize charges, at which time the total purchase price will be finalized. We reserve the right to adjust the authorized amount on your credit card to the actual sales total before processing the credit card transaction. You will be informed before the transaction is modified and finalized.

Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can feel comfortable knowing that your investment is protected. All of our packages are insured by an independent third party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.

Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery.

Shipping to an address other than the billing address when paying with a Credit Card:

Due to the heightened risk of fraud associated with credit card purchases and shipment of luxury products such as watches and jewelry, Twain Time prefers to ship items to the billing addresses of their clients. However, we do recognize the desire for customers to have the option of shipping the item shipped to an alternate address. If you would like that a package be shipped to an address different from the billing address linked to your credit card, we will require that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. This is a very routine & simple process which should take only a few minutes calling your bank credit card customer support.

If, of course, all of this is a little too much to put into your purchase, please feel free to come and pick it up in person during our normal business hours.

Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.

 

IMPORT DUTIES, TAXES AND FEES ARE NOT INCLUDED in the item price or shipping charges. Fees charged by customs are the buyer's responsibility and will be collected by the carrier (FedEx, UPS, DHL etc).

 

COUNTRY

Sales Tax (VAT)

Argentina

21%

Australia

10%

Austria

20%

Bahrain

No sales tax

Belgium

21%

Brazil

17-25%

Bulgaria

20%

Canada

15-18%

Chile

19%

China

17%

Colombia

16%

Costa Rica

13%

Croatia

25%

Cyprus

18%

Czech Republic

21%

Denmark

25%

Dominican Republic

18%

Ecuador

12%

Estonia

20%

Finland

24%

France

20%

Germany

19%

Greece

23%

Guatemala

12%

Hong Kong

No sales tax

Hungary

27%

India

No sales tax

Indonesia

10%

Ireland

23%

Israel

18%

Italy

22%

Japan

8%

Jersey

5%

 

COUNTRY

Sales Tax (VAT)

Kuwait

No sales tax

Luxembourg

15%

Macau

No sales tax

Malaysia

0%

Malta

18%

Mexico

16%

Monaco

19.6%

Netherlands

21%

New Zealand

15%

Norway

25%

Panama

7%

Peru

16%

Philippines

12%

Poland

23%

Portugal

23%

Qatar

No sales tax

Romania

24%

Saudi Arabia

No sales tax

Singapore

7%

Slovakia

20%

Slovenia

22%

South Korea

10%

Spain

21%

Sri Lanka

0%

Sweden

25%

Switzerland

8%

Taiwan

5%

Thailand

7%

Turkey

18%

United Arab Emirates

No sales tax

United Kingdom

20%

Venezuela

12%

Vietnam

10%

 


Please note:
These prices are only estimates and they are subject to change without notice. In some countries duties and other fees may apply. Most countries duty rate is 0-4.5% but there are countries that the rate is higher.

It is best to check with FedEx or DHL customs office to determine what these additional costs will be prior to buying.

These charges are normally collected by the shipping company or when you pick the item up - Please do not confuse them for additional shipping charges.

As a company, we have to mark the merchandise "commercial" and not "gift". We cannot declare a lower value.

Your items will be fully insured for the purchased price.

Transit time is extremely fast and you will receive your item within 1 to 6 business days (pending customs clearance).

In some countries duty (not sales tax) apply only above certain amount for some items (Brazil $50.00, Israel $75.00 Australia $900.00 etc). Check before buying.

 

Verification

All International orders are verified through the Twaintime.com payment system. Please note that your order may be subject to additional verification since many international banks do not support address verification (AVS).

If more information or documentation is needed, you will be contacted by a customer service representative shortly via email or telephone. We send email notification for every change of order status.
 

Tracking Your Order

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically.

All prices are in US Dollar

Warranty

We offer a one year extensive warranty from the date of purchase on all Certified Pre-Owned timepieces and all jewelry bought from Twain Time.

The warranty covers manufacturing defects only.

Since we are Secondhand dealer (not authorized dealer) of any of the Certified Pre-Owned timepieces we sell, the manufacturers will not honor warranties on watches bought through us. Yet, Twain Time provides each client with an equivalent warranty that matches the manufacturers’ warranty.

In the unlikely event that something does go wrong with your watch within 1 years of the date of purchase, the watch would need to be sent back to us. Our expert watchmakers serve as authorized repair centers for many high-end watch manufacturers, and can repair virtually any watch using only genuine parts. However, if the defect is of a particularly serious nature, we will have the watch returned to the respective manufacturer for repair, though these manufacturers unfortunately take a minimum of 4-8 weeks to repair a watch or sometimes longer, if parts are back ordered.

Our warranty does not cover any damage to the movement resulting from improper use or mistreatment.

In addition, we do not cover finishes, crystals/glass, crown/stem, case, straps/bracelet, damage due to wear and tear or resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.

All of our jewelry is covered for 1 year from the date of purchase against manufacturer defects. Items that have been sized, engraved or modified in any way cannot be repaired or serviced.

In the unlikely event that part of your jewelry breaks within one year of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within two weeks.

All warranty repairs must be handled directly through Twain Time. Any repair or warranty service performed by any other source than Twain Time will void all warranties.

Twain Time will cover all parts and labor or replace the watch at our discretion within the warranty period.

In case a repair is necessary, please call us to obtain a Return authorization number. All warranty returns must have a Return Merchandise Authorization (RMA). This Return Merchandise Authorization Form must be enclosed in the box with the item. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.

Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, such as UPS or USPS (do not ship via FedEx, as it does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused.

The customer is responsible in case of loss or damages. Return shipping expenses to the customer once the watch is repaired will be covered by Twain Time.

Cancellations

Orders placed Monday through Friday between 9:00 A.M. EST to 5:00 P.M. EST may be edited or cancelled within one hour of order placement where possible. Please note that changes or cancellations are not guaranteed. Those orders that are shipped before a cancellation has been confirmed must be returned by guidelines stipulated above.

Purchases by Manufacturers

Our exchange policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.

Privacy Policy

Twain Time, Inc. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.twaintime.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

]Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18 years old.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@twaintime.com or by mail using the details provided below:

19 East 69th Street, New York, NY, 10021, United States

Terms & Conditions

This website and any mobile application (collectively, this “Site”) is owned by Twain Time, Inc. (“We”, “Us” or “Twain Time, Inc.”). We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions.

By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms‚ you should not browse, access‚ use‚ register for or purchase merchandise from the Site.

You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

 

Privacy Policy

Our Privacy Policy, which also governs your visit to Our Site, can be found at [INSERT LINK TO YOUR PRIVACY POLICY]. Please review our Privacy Policy for information on how We collect, use and share information about our users.

 

Use of This Site

Subject to your compliance with these Terms‚ We grant you a limited‚ non-exclusive‚ non-transferable‚ non-sublicensable license to access and make personal‚ non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site. You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

 

Account

In order to access some features of this Site‚ you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register‚ you agree to provide Us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

 

Electronic Communication

When you use this Site, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.

 

User Content

This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk.

By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

  • User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;
  • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;
  • User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;
  • User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual's consent;
  • User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;
  • User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; and
  • Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.

 

Rights in User Content

Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site.

By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.

 

Feedback

Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become Our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

 

Restrictions on Rights to Use

You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

  • download‚ modify‚ reproduce‚ adapt‚ translate‚ reverse engineer‚ create derivative works based upon‚ publicly display‚ sell‚ rent‚ license‚ or in any way commercially exploit any portion of this Site‚ except and to the extent expressly permitted under these Terms;
  • remove any copyright‚ trademark or other proprietary rights notice contained in or on the Site;
  • use any robot‚ spider‚ site search/retrieval application‚ or other device to retrieve or index any portion of this Site;
  • collect any information about other users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other users;
  • reformat or frame any portion of any Web pages that are part of this Site;
  • create user accounts by automated means or under false or fraudulent pretenses;
  • create or transmit to other users unsolicited electronic communications‚ such as “spam‚” or otherwise interfere with other users’ enjoyment of the Site;
  • submit to this Site any content that falsely states or implies that such content is sponsored or endorsed by us;
  • transmit or upload to this Site any item containing or embodying any virus‚ worm‚ defect‚ malware‚ Trojan horse‚ software bomb or other feature designed to damage or degrade in any manner the performance of this Site‚ any other Web site‚ or any computer or other device or system‚ or the enjoyment of this Site by any user;
  • use this Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);
  • submit to this Site any content that is unlawful or facilitates‚ constitutes‚ promotes or encourages illegal activity; or otherwise use the Site to transfer or store illegal material‚ including any material deemed threatening or obscene;
  • copy or store any User Content offered on this Site other than for your personal‚ non-commercial use;
  • take any action that imposes‚ or may impose‚ in our sole discretion‚ an unreasonable or disproportionately large data or traffic load on this Site or the IT infrastructure used to operate and make this Site available; or
  • use this Site and/ or any User Content‚ intentionally or unintentionally‚ to violate any applicable local‚ state‚ federal or international law.

We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.

 

Ownership

As between you and Us‚ this Site‚ including all photographs‚ images‚ text‚ graphics‚ icons‚ audio clips‚ software‚ source code and other aspects thereof (excluding User Content)‚ all improvements or modifications thereof‚ all derivative works based thereon‚ and the collection‚ arrangement‚ and assembly of this Site (collectively, the “Site Content”)‚ including all copyrights‚ trademarks‚ and other intellectual property or proprietary rights in the foregoing‚ are owned by Us or our licensors and protected by applicable copyright laws.

The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents‚ copyrights‚ trademarks‚ trade secrets or other proprietary rights.

 

Purchases on this Site

You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you.

The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract.

We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped.

When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs.

Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All returns are governed by our Return Policy, which can be found at [INSERT LINK TO YOUR REFUND POLICY].

We attempt to be as accurate as possible and eliminate errors on this Site; however, We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

All items are subject to availability and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

 

Links

This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.

 

Termination

You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.

 

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants ("Our Related Parties"), from and against any claims, damages, costs, liabilities and expenses (collectively, "Claims") arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys' fees). You further agree that the We shall have the right to control of the defense or settlement of any third party Claims.

 

Disclaimers

Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an "AS IS" and "WITH ALL FAULTS" basis without representations, warranties or conditions of any kind, either express or implied. WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. We does not represent or warrant that this Site is accurate, complete, reliable, current or error-free. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.

 

Exclusivity of Remedy; Limitation of Liability

Your sole and exclusive remedy, and Our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under Our applicable returns and exchanges policies. IN NO EVENT SHALL THE WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES’ AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES’ GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.

 

Remedies

You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

 

Modifications to Site

We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.

 

Severability

If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

 

No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

 

Miscellaneous

No agency‚ partnership‚ joint venture‚ or employment relationship is created as a result of these Terms‚ and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices‚ including those regarding changes to these Terms‚ by email‚ regular mail‚ or postings on this Site. These Terms, which shall be deemed accepted by you upon your use of the Site‚ constitute the entire agreement among you and Us regarding use of this Site. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid‚ that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable‚ transferable or sublicensable by you‚ except with our prior written consent. These Terms include and incorporate by reference Our Privacy Policy, which can be found at [INSERT LINK TO YOUR PRIVACY POLICY], and any notices regarding the Site.

 

Questions

Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: service@twaintime.com.