We stand behind the authenticity and quality of our merchandise, nothing is more important to us that a transparent transaction that makes our clients well-pleased. Twain Time has more than 30 years of experience in buying and selling previously owned luxury goods, and quality-control is extremely important to us. Our trusted experts take the worry out of buying so that you can focus on finding your most desirable watch or jewelry. Every item has undergone a thorough inspection by our knowledgeable technicians, ensuring full originality (unless stated otherwise) and perfect working condition to assure you get everything as expected. We know the value of security. To provide further peace of mind, we offer a 12-month limited warranty alongside any remaining manufacturer’s warranty on all our luxury timepieces and fine jewelry from the date of purchase. Please see our Terms & Conditions for further information.
We offer a fully insured domestic & worldwide, express & priority delivery service. If ordering from the US, your order will be sent immediately after the reception of the funds. The courier will depend on the value of the purchase, with all orders delivered the next business day. If ordering from outside the US, your order will be sent immediately after reception and clearance of the funds. International deliveries will depend on the choice of the courier and the destination. Our commitment does not end at delivery. We offer a 7-day store credit/exchange to make your experience as pleasant and comfortable as possible. Please see our Terms & Conditions for further information. We make continuous efforts to provide outstanding service. We value our clients' relationships and strive to offer the highest quality of customer service at every opportunity.
The best dealer ever, highly recommended !!
Very nice and friendly. Try the best to assist their customers.
This is my 5th purchase from Crono24 and Twain time is the best seller until now. You can shop here they are experts. I shopped during pandemic and everything went much better then my expectations They shipped from NY to Dubai and even did the service I requested. The results are fantastic Thank you ”Ornella” for all the support I am very happy with my new vintage AP Rolay Oak 👏🏻👏🏻👏🏻👏🏻👏🏻
I recently purchased a watch using Chrono24 from the dealer Twain Time out of New York and my experience was beyond compare. The level of communication exceeded my expectations and the quality of the watch I received was better than pictured. Ornella was on top of the transaction and was truly concerned with my level of satisfaction. I would extraordinarily recommend this high-end jeweler.
Absolute pleasure to do business with. Very helpful and accommodating. Highly recommended!
Seamless transaction! Ornella is on point at all times and the watch was immaculate as represented. I would do business with Twain Time again.
Watch met all expectations and dealer was thoughtful and pleasure to do business with.
Excellent service and response time. Trustworthy and diligent.
Exceptional service! I am so happy with my purchase. Because of the pandemic I had to rely on photos rather than visiting in person. In every way Twain Time exceeded my expectations. I highly recommend them.
I just wanted to highlight their commitment to customer service, even during these pandemic times. My entire experience was terrific - from start to finish. They are incredibly knowledgeable and really want to understand what the client wants, never pushing the sale. Regarding the condition of my watch - I was very happy to see that the watch came in impeccable condition, even better than the description on their website. I dealt directly with Ornella and found her very helpful and caring as well. I bought my watch through the phone and she took care of me during the entire process. Highly, highly recommend Twain Time.
I came across Twain Time's Instagram account and saw that they were listing a watch I had been looking for. They were very responsive to inquiries and readily provided additional information about the piece (including condition, service history, additional pictures, etc.). When I received the watch, the condition was as good as described and they encouraged me to contact them if there were any issues after the fact. I would happily deal with them again.
I recently purchased a watch online from Twain Time and my experience was perfect. The level of communication exceeded my expectations and the quality of the watch I received was better than pictured. Ornella was on top of the transaction and was truly concerned with my level of satisfaction. I would highly recommend this high end jeweler.
What a wonderful find. This is a jewel of a boutique with an extraordinary selection of high end watches and antique jewelry. Very competitive prices. Exquisite decor and a knowledgeable staff that is warm and welcoming. I will return again.
Excellent customer service! They fixed a watch for me free of charge within 24 hours. Would definitely recommend.
An absolute pleasure to work with.
First class operation!
Excellent merchant. White glove service and quality merchandise.
The watch is as described Very good condition The seller was helpful and shipped the watch really fast Absolutely recommend!